Policies

Refund & Cancellation Policy

This policy applies to all coaching programs, courses, events and other programs offered by KM Performance Coaching, Inc. ("we," "us"). Please read it before you purchase.

No refunds

All payments are non-refundable.

Requesting an exception

If your circumstances change and you would like to request an exception, please submit a request by emailing admin@kmpcinc.com with:

• Your name and the email address you used to purchase
• The program you enrolled in
• The reason for your request

Each request is reviewed individually. Whether an exception is approved, and any refund amount, is at the sole discretion of KM Performance Coaching, Inc. We will respond within 5 business days of receiving your request.

Payment plans and minimum terms

Programs with no minimum term. You can cancel at any time by emailing admin@kmpcinc.com at least 24 hours before your next scheduled payment. Cancelling stops future charges only. Payments already made are not refunded.

Programs with a minimum term. If you commit to a minimum term, for example three months, no refunds are given during that term, and payments cannot be cancelled until the term is complete.

Paying a program in installments. If you choose to pay for a program in installments, you cannot cancel the payment plan until all payments are complete.

How approved refunds are issued

If a refund is approved, it is returned to the original payment method. Depending on your bank or card issuer, it can take 5 to 10 business days for the refund to appear.

Questions

KM Performance Coaching, Inc.
Email: admin@kmpcinc.com
Phone: 818-308-5424